Frequently Asked Questions
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We’ve stopped selling gift cards because our POS system started charging “gift card loading fees” on top of their existing “credit card processing fees” — it became too much for a small business like us. For those looking to send a gift, we suggest a curated wine pack or a subscription to our wine club!
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In lieu of a paper punch card we have a loyalty program for those shopping in-store. You can sign up with your phone number the next time your in!
HOW DOES IT WORK? You get a “star” for every visit to the shop or bar ($20 value or more). After 5 visits you’ll have a 10% discount to use in the shop! Each star expires after 1 year if it is not redeemed.
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Yes, all the time! For wedding and event venues, we ask customers to first check that outside wine is allowed. Some places require wine to be purchased in house through their catering company. As our inventory changes weekly, once you are ready to purchase wine, please give us a call at 207-805-1336 to start the conversation!
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Return Policy: Please bring the defective, opened bottle (with wine inside) to the shop. We will exchange for a new bottle or issue a store credit. Per state law we can only accept returns for (opened) defective bottles. Once wine is purchased and leaves the store we cannot accept returns for unopened bottles.
Cancellation Policy: We are happy to cancel your online order within 14-days of purchase if it has not left the shop. All cancellations are subject to a 4% credit card fee coverage and a 10% re-stocking fee. Orders are non-refundable after 14 days. If orders are not picked up within 3-months of order date, we will return wine back into inventory and issue a store credit in your name. -
No. It’s sad but true. We can not ship wine from our online shop
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Cape Elizabeth — Please leave a phone number so we can call to arrange local delivery.
Casco Bay Lines Ferry — Island delivery to Peaks, Little Diamond, Great Diamond, Long, Chebeague and Cliff. Please include name, phone number and island of the recipient. All orders must have a freight account to charge upon drop off at Casco Bay Lines. We deliver to Casco Bay Lines Ferry Friday & Saturday for the 12pm ferry.
By placing an order for Casco Bay Island delivery you authorize Maine & Loire to deliver the wine to the Pier. Once orders leave Maine & Loire, you, the buyer become responsible for the shipment of alcohol and are responsible for any loss or damage to the goods in transit.
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No, we took a step back from hosting private events. As a 2-person business, and parents to 3 kids, we have decided to focus our energies on keeping consistent shop hours and hosting public in-store events instead.